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Telephone Skills (ENG)

  • Bilthoven
  • vanaf 09 juni 2021

Make every contact you have with your customer count! Your phone is one of the most effective selling tools on the market.

  • The best sales trainers of Kenneth Smit
  • Incluiding interactive sessions, workshops and role plays
  • One day course
Telephone Skills

About this course

Friendly and clear, respectful and service-minded: every customer deserves such an approach. Customer friendliness is the key during this one day telephone skills training. The combination of practicing cases and working with the theory ensure the positive results of this training. These results can be put immediately into practice.

In this one day course you learn how to engage and connect with customers over the phone by asking the right questions and listening. Effective telephone techniques are pivotal and in the centre of this course, as effective phone calls are essential for all businesses. It helps to maximize the opportunity of each call. Besides, it is also important for the image people have of your brand.

Module structure:

  • Advantages and disadvantages of contact via telephone
  • Personality and good manners
  • Present yourself and the company
  • First and last impression
  • Use of grammatically correct language and tone of voice
  • Avoiding wrong or uncertain comments
  • Positive expressions
  • Receiving and dealing with complaints and objections
  • Short and business-like communication

After this course
After this course your professionalism and confidence while calling increases, this has a positive effect on the profitability of your phone calls and the image of your brand.

Personal support
The trainer is available after the course for your questions or to discuss an your experiences.

Paul Claessens
Paul Claessens


  • Online study environment
    You will receive access to your personal online learning enviroment
  • VAT excluded
    The price of this course does not include VAT
  • Fractionated payments
    It is possible to pay in three installments
  • Addtion location and arrangement costs
    The price of this course is excluding location and arrangement costs

What is including this course?

You will receive:
Certificate of participation

After completing this course you will receive a certificate

Get in touch with your trainer

After completing this course you can contact your trainer


Learn from one another during the course

Online study enviroment

Where you can find all your study and practice materials

This training course is executed by Kenneth Smit

Kenneth Smit, Success by doing

No goal without ambition. Without compass, no direction. Without action, no achievement. Kenneth Smit helps your organization to the commercial top!

Startdata and locations

When can I start?

Start whenever you want, there are several locations in the Netherlands.


Do you have the guts and self-confidence to follow this course?

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