- Utrecht | BCN
- vanaf 09 september 2020
Make every contact you have with your customer count! Your phone is one of the most effective selling tools on the market.
- The best sales trainers of Kenneth Smit
- Incluiding interactive sessions, workshops and role plays
- One day course
About this course
Friendly and clear, respectful and service-minded: every customer deserves such an approach. Customer friendliness is the key during this one day telephone skills training. The combination of practicing cases and working with the theory ensure the positive results of this training. These results can be put immediately into practice.
In this one day course you learn how to engage and connect with customers over the phone by asking the right questions and listening. Effective telephone techniques are pivotal and in the centre of this course, as effective phone calls are essential for all businesses. It helps to maximize the opportunity of each call. Besides, it is also important for the image people have of your brand.
- Advantages and disadvantages of contact via telephone
- Personality and good manners
- Present yourself and the company
- First and last impression
- Use of grammatically correct language and tone of voice
- Avoiding wrong or uncertain comments
- Positive expressions
- Receiving and dealing with complaints and objections
- Short and business-like communication
After this course
After this course your professionalism and confidence while calling increases, this has a positive effect on the profitability of your phone calls and the image of your brand.
The trainer is available after the course for your questions or to discuss an your experiences.
Online study environment
You will receive access to your personal online learning enviroment
The price of this course does not include VAT
It is possible to pay in three installments
Addtion location and arrangement costs
The price of this course is excluding location and arrangement costs
What is including this course?
After completing this course you will receive a certificate
After completing this course you can contact your trainer
Learn from one another during the course
Where you can find all your study and practice materials
When can I start?
Start whenever you want, there are several locations in the Netherlands.